Welcome to veroresearch.com (this "Site"). By using this Site, registering as a member of Vero Research, participating in the Vero Research points (“Points” or “Vero Research Points”) membership program ("Vero Research Points Program" or “Points Program”) or participating in any survey or study provided or hosted by Vero Research (each, a "Survey" and collectively "Surveys"), you agree to these Terms of Use and Membership ("Terms") and confirm that you have read and understood our privacy policy (“Privacy Policy”).
Our Privacy Policy sets out how Vero Research collects uses and stores your personal information and a copy can be found here.
If you do not agree to the Terms and the Privacy Policy, do not use this Site.
Vero Research reserves the right, in its sole discretion, to change, modify, add or remove portions of these Terms and/or our Privacy Policy, at any time. It is your responsibility to check these Terms and our Privacy Policy, periodically for changes. These Terms were last updated on the date at the top of these Terms. Your continued use of this Site following the posting of such changes will mean that you accept and agree to the changes. Provided you comply with these Terms, Vero Research grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use this Site.
Eligibility
Membership in any Vero Research panel is free and is open to individuals only (not corporations or other business entities) that are at least fifteen (15) years of age or such other age as required by your geographic location. Membership in certain panels may be further restricted based on your age or geographic location. If you are less than eighten (18) years of age and win any prize or receive any cash reward through Vero Research Points or other Vero Research incentive Program, then such award will be made to your legal guardian. You are permitted to have only one account.
Registration and Passwords
While you may access this Site without registering for membership in any Vero Research panel, in order for an account to be established in your name and any Points properly credited to your account, you must complete the provided online registration form. To open a member account, you must provide Vero Research with complete and valid contact information, including your full legal name, home address, valid e-mail address, and all other requested information. Your account must have a unique and valid e-mail address and password.
You agree to provide only accurate, current and complete registration information and to keep that information updated in order to maintain its accuracy. Vero Research may terminate or suspend your membership and you may forfeit your Points if you fail to provide or keep your personal information accurate and complete.
You may use only one (1) password to open and access your account, and you may not use another account holder's password or allow anyone else to use your password, for any reason. You are solely responsible for the security of your username and password and any activity that occurs under your membership account, whether authorised or unauthorised. Vero Research will not be responsible for any losses incurred through the use of your password by a third party, except when unauthorised use is directly attributable to the gross negligence or fraud of Vero Research. You agree to immediately notify Vero Research of any unauthorised use or breach of your member account.
Should you forget your password, you may request an e-mail to reset your password by using your registered email address so that you can regain use of your account and an email will be sent to the e-mail address we hold in your member account.
By joining as a member of Vero Research's panels, you agree to receive invitations to participate in Surveys via e-mail. Vero Research does not guarantee that you will receive a certain minimum volume of invitations or any invitations at all. Your participation in any Survey and your disclosure of any personally identifiable information is completely voluntary.
Relationship
You are responsible for providing any computer equipment and communications services necessary to connect to and access this Site. You agree that neither your membership in a Vero Research panel nor your completion of any Surveys for Vero Research and its clients create any agency, partnership or employment relationship, and that your completion of Surveys is strictly as an independent contractor. You also agree the Points or other incentives you receive for completing Surveys are the only compensation you will receive for your completion of Surveys.
Member Code of Conduct:
Vero Research is an online community dedicated to making your voice heard and allowing you to tell leading providers of products and services what you think. When you use and post content to the Vero Research Site or our community we ask that you observe the following rules:
Failure to comply with this Code of Conduct may result in termination of your membership account and forfeiture of any Points.
Uploading content to this Site
Whenever you make use of a feature that allows you to upload content to our Site, you must comply with the content standards set out in our Content Rules (see below).
Any content you upload to our Site (“User Content”) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your User Content, but you grant us and other users of this Site (such as our clients) a non-exclusive licence to use, store and copy that User Content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the User Content or the accuracy of any User Content posted by you or any other user of our Site.
We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the content standards set out in our Content Rules.
The views expressed by other users on our Website do not represent our views or values.
Rules on uploading your content (including images) (“Content Rules”)
If you upload any User Content to this Site, you agree to comply with the following terms of use at all times:
In the event that we are notified by a third party that User Content that you have uploaded to this Site infringes the intellectual property rights of a third party then we reserve the right to release your contact details to that third party for the purposes of them taking enforcement action against you without notice to you.
You acknowledge and agree that we can release your details to such third parties under the relevant exemptions to the applicable data protection legislation for the purposes of that third party taking such enforcement action and you hereby waive any rights you may have against Vero Research in connection with such disclosure.
Confidentiality of Surveys
Vero Research’s clients may disclose confidential, commercially sensitive and/or proprietary information and materials to you as part of Surveys, and such information and materials shall remain the sole and exclusive property of its owner. This confidential information may include, but is not limited to, new services, new product ideas or concepts, packaging concepts, advertising and movie or television concepts or trailers, and the text, visual images and sounds related thereto. By becoming a member, you agree that you will keep the contents and materials disclosed to you as part of all Surveys in which you participate confidential and not disclose them to any third party or use the confidential information for any purpose except for the sole purpose of completing the Survey. If you breach this obligation, in addition to forfeiture of your Points and termination of your account, you may be liable for monetary damages to Vero Research and/or our client for damages caused by the result of your breach.
Member Content and License
You hereby give a non-exclusive, perpetual, unlimited, worldwide, royalty-free licence to Vero Research to use for any purpose any content you submit to this Site, including the right to edit, copy, transmit, publish, display, modify, distribute, create derivative works from and develop such content and to transfer such content to third parties. You, not Vero Research, will have sole responsibility and liability for all content you use, upload, post or submit to this Site, including on our message boards and in any Survey in which you participate, including the obligation to obtain any necessary approvals and authorizations required to post such content.
Vero Research Points
What are Points?
Vero Research values our members’ opinions, and to show our appreciation, Vero Research offers incentives in the form of credits called “Points,” which are credited to your account maintained by Vero Research. Points are redeemable for cash, or vouchers available in our rewards catalogue and subject to the terms below.
Earning Points
Points will be credited to your account only through your participation in activities authorised by Vero Research, which include, but are not limited to, registration as a panelist, completion of demographic profiles and completion of qualitative or quantitative marketing research activities performed by Vero Research, and only in accordance with the specific incentive offer disclosed for each activity.
Vero Research is dedicated to providing quality data to our clients. To ensure this level of quality, please note that you might not qualify for all Surveys, in which case, the Survey will close, and you will not receive Points. The reasons you might not qualify include but are not limited to:
You may earn Points as follows:
The timing of credits for Points depends on the Survey. For some Surveys, credits are applied within a few days; for others, the credits are applied after the Survey has closed.
Vero Research will maintain a record of the Points credited to and debited from your account and allow you to check the status of your account online by logging in and checking the "Rewards" tab in your Account page. Although Vero Research makes every effort to ensure that accounts are credited correctly, it is your responsibility to verify that your Points have been credited properly. If you feel the incentive amounts credited to your account are incorrect, you must contact Vero Research by email within (sixty) 60 days following our alleged error and explain in full the basis of your dispute, attaching any relevant information which offers evidence of the discrepancy. Upon receipt of your notice, we will investigate your claim and notify you of our decision to adjust or maintain the amount of Points credited to your account, as we deem appropriate, within thirty (30) days. If we need additional time to decide your claim, we will notify you and will endeavor to render a decision as soon as reasonably practicable. Any decision by us with regard to such a claim will be final
Redeeming Points
You can spend your Points at any time by going to the Rewards page accessible via the left menu. Points are awarded for Survey completion, Profile completion, and other participation on this Site. Points automatically convert to cash values whenever you request a payment or voucher.
Vouchers
If you request a voucher, Vero Research will make the voucher code available via electronic means within 2 weeks of your request.
Electronic vouchers (e-vouchers) will be sent to the email address within your member profile in your account.
Please make sure that we have your correct email address to avoid any delays in delivery.
Any request to resend a missing voucher must be made within 3 months from when the voucher was originally sent. Vero Research will not process any orders after expiry of this 3-month time limit.
Cash Payment
PayPal requests for cash payment will be credited directly to the PayPal account indicated in your account within 2 weeks. It is your sole responsibility to keep such information current.
All rewards are subject to change as may be necessary to comply with applicable laws or regulations and we reserve the right to void vouchers where such laws or regulations dictate that we must do so.
Expiration of Points
When Points are credited to your account, they will remain valid for 12 months from the date they are earned. If after this period the Points have not been used, they will automatically expire and be deleted from your account. This deduction will always occur towards the end of the month, usually on the 28th day. For example, if you earned Points on 15 March 2024, they will be removed from your account on 28 March 2025, if they are still in your account. Points cannot be redeemed after the expiration date.
In addition, all of your Vero Research Points will immediately expire and be forfeited in the event that you cancel your account at Vero Research or if your account becomes "inactive." To be an active Panelist means that you have joined Vero Research and participated in a Survey or other activity on this Site within twelve (12) months from your initial registration or within the twelve (12) months prior to inactivity. Vero Research will not provide you with any notice of the cancellation and forfeiture of any of your Vero Research Points. Vero Research reserves the right to amend these cancellation and forfeiture rules in its sole discretion.
Misconduct, Fraud and Correcting Account Errors
Vero Research retains the right to monitor all member activity within Vero Research Points. If you have violated our Code of Conduct above, or in the event that your account shows signs of fraud, abuse or suspicious activity, your member account may be terminated, and you may forfeit all accumulated Points. If you have conducted any fraudulent activity, then subject to local applicable law, Vero Research reserves the right to take any necessary legal action and may have grounds to confiscate any rewards redeemed as a result of such activity. In addition, if allowed by law, you may be liable for monetary losses to Vero Research, including litigation costs and damages, and you will not be allowed to participate in Vero Research Points in the future.
If your account does not accurately reflect your Point balance, Vero Research reserves the right to correct such errors. If you have been awarded Points in error or you believe that your member account has been the subject of suspicious activity, please contact Vero Research immediately. If it is determined that you have been the victim of fraud, the Points you have earned will be transferred to a new member account.
Transferability
Points have no cash value, and may not be assigned, transferred and/or pledged to any third party. You have no property rights or other legal interests in any Points granted pursuant to the Vero Research Points Program.
Program Duration & Changes to Rules
Any revisions to the Points Program may affect your ability to use any Points you accumulate. If the Points Program is terminated or your membership is terminated by Vero Research other than as a result of your breach of these Terms, you will only have 30 days from such termination date to redeem all your accumulated Points. If there is a modification to the Points Program, we will endeavor to notify you; however, Vero Research will not be responsible if you do not learn of the modification. The rewards offered, and Point levels required for specific rewards are subject to change without notice. All rewards are subject to availability.
Vero Research Intellectual Property
This Site is protected by intellectual property laws and you agree to respect them. All rights not expressly granted to you are reserved by Vero Research or its licensors.
The Vero Research logos and the marks "Vero Research"and "veroresearch.com" are trademarks or registered trademarks of Vero Research or its affiliates. All other trademarks, service marks, logos and trade names used on this Site are the property of Vero Research or their respective owners or are owned by third parties but used by Vero Research with the owner’s consent. All rights are reserved.
For the purposes of this paragraph, "Content" means (without limitation) all text, design, graphics, images, sound files, animation, video, interfaces, software, code and the selection and arrangement thereof appearing or included from time to time on this Site. All Content on this Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No Content may be copied, distributed, republished, uploaded, posted or transmitted in any way except pursuant to the express provisions of these Terms or with our prior consent. Modification or use of the Content for any other purpose may violate intellectual property rights. No right to use the Content is granted to users and all title and/or rights remain with us.
The Site is © Vero Research, and all rights reserved by VERO CONSULTING SERVICES LTD.
Disclaimer of Warranties
By utilising the Vero Research Points Program, you acknowledge and agree that Vero Research is not a bank or any other kind or form of financial institution and that "Points" credited to your account are not actual cash deposits, do not earn interest, and are only account entries that entitle you to the amount of the credited Points if you redeem them in accordance with these terms of use. You further agree that you may only redeem the amounts in your account in the manner and according to the procedures described in these terms of use, which we may amend from time to time. Vero Research is not responsible for the actions of any third party, such as the issuers of any gift cards, vouchers or other rewards redeemable for Points.
You expressly agree that your use of this Site and the Vero Research Points Program is at your sole risk. You agree that this Site, all information on this Site, the services offered by this Site and the Vero Research Points Program are provided by Vero Research or its corporate parents or affiliates, successors or assigns, suppliers or agents, "AS IS" and "AS AVAILABLE." Vero Research is not responsible for typographical errors regardless of source. In addition, Vero Research does not represent or warrant that the information accessible on this Site is accurate, complete, or current. You hereby release Vero Research and its affiliates and third-party providers from all liability regarding the redemption and use of any rewards, including any rewards that, after receipt, may be lost, stolen or destroyed.
TO THE FULLEST EXTENT ALLOWED BY LAW VERO RESEARCH DISCLAIMS ALL WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF: (a) MERCHANTABILITY OR SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, ACCURACY OR COMPLETENESS; AND (b) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE.
YOU ACKNOWLEDGE AND AGREE THAT IF YOU SHARE YOUR PERSONAL DATA, INCLUDING IMAGES AND YOUR USER PROFILE INFORMATION WITH OTHER USERS OF THE SITE AND/OR PUBLICLY, WE EXCLUDE ALL LIABILITY AS TO THE SECURITY OR CONFIDENTIALITY OF SUCH INFORMATION.
Vero Research FURTHER DISCLAIMS ALL DUTIES TO YOU, IF ANY SUCH DUTIES EXIST, INCLUDING BUT NOT LIMITED TO REASONABLE CARE, WORKMANLIKE EFFORT, FREEDOM FROM COMPUTER VIRUS, AND LACK OF NEGLIGENCE. Vero Research FURTHER MAKES NO WARRANTY IN RESPECT OF YOUR ENJOYMENT OF ANY ASPECT OF THE SITE.
Limitation of Liability
TO THE FULLEST EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER Vero Research NOR ANY OF OUR AFFILIATES OR AGENTS WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR GENERAL DAMAGES, OR FOR DAMAGES FOR LOST PROFITS, LOSS OR IMPAIRMENT OF PRIVACY, SECURITY OF DATA, FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY DUTY OF GOOD FAITH, WORKMANLIKE EFFORT OR OF LACK OF NEGLIGENCE), OR FOR ANY OTHER SIMILAR DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO ANY BREACH OR OTHER ASPECT OF THE ENTIRE AGREEMENT OR THIS SITE, EVEN IF Vero Research HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT LIABILITY OR MISREPRESENTATION.
YOU HEREBY WAIVE YOUR RIGHT TO BRING ANY CLASS ACTION LAWSUITS AGAINST VERO CONSULTING SERVICES LTD., ITS CORPORATE PARENTS OR AFFILIATES, SUCCESSORS OR ASSIGNS, SUPPLIERS OR AGENTS WITH RESPECT TO ANY MATTER. YOU HEREBY ACKNOWLEDGE AND AGREE THAT IN THE EVENT YOU BELIEVE YOU HAVE ANY GROUNDS, HOWSOEVER ARISING, TO TAKE ACTION AGAINST Vero Research, SUCH ACTION WILL BE COMMENCED BY YOU ALONE AND IN YOUR OWN NAME.
Indemnification
To the fullest extent allowed by law, you agree to indemnify and hold Vero Research, and its parent and affiliated companies, together with their officers, directors, owners, employees and agents harmless from any and all claims, losses, damages, suits, fines, levy's and costs (including reasonable attorney's fees and expert witness costs, including costs associated with in-house counsel), (collectively "Claims"), arising from or related to your use of this Site and any content you place on this Site, including Claims made by third parties. You agree that Vero Research has the unlimited right to defend any Claim and to settle any Claim without your prior permission. You agree to provide Vero Research with all reasonable assistance in the defense of any Claim.
Cancelling Your Account
You may cancel your account at any time by contacting Vero Research at https://www.veroresearch.com/contact-us. Your account will also be cancelled if you withdraw from the Vero Research panel. Immediately upon deletion or your withdrawal from the Vero Research panel, your account will be closed. You understand and agree that, as noted above, upon closing your account, your right to access the Vero Research Points Program will cease and all Points credited to your account at such time, however and whenever accumulated, will be forfeited. Vero Research may terminate your account at any time for any reason.
Tax Liability
You may be required under local laws to pay taxes on prizes you receive. You acknowledge that we may supply information to taxing agencies, or withhold taxes, at the request of those agencies or as we, in our sole discretion, deem appropriate. You acknowledge and agree that you will provide Vero Research with any additional personal information that Vero Research needs to comply with any reporting or withholding obligations. Your failure to provide such information within 30 days of a request sent by Vero Research to the email address registered at that time may result in the forfeiture of Points or the prizes you may have won.
Links
Vero Research may provide links to third-party websites as a convenience to you, and Vero Research's providing of any link does not constitute an endorsement by such site of Vero Research or vice versa. You agree that Vero Research is not responsible for examining or evaluating the content or accuracy of these sites and Vero Research does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Vero Research is not in any way responsible for any such use by you.
Notices
Notices to You: We may give you all notices that we are required to give by posting such notices on this Site. You also agree that we may give notice by email in our discretion, including notice of subpoenas or other legal processes (if any). We may provide notice to any email or other address that you provide during registration. You agree to keep your address current and to check for notices posted on this Site.
Notices to Us: We receive many emails and not all employees are trained to deal with every kind of communication, so you agree to send us notice by mailing it to VERO CONSULTING SERVICES LTD., 168 Queen St, Port Perry, ON L9L 1B8, Canada
Entire Agreement; Miscellaneous.
These Terms, including items incorporated into them (e.g., the Privacy Policy), as well as any additional terms or conditions contained on this Site for particular activities, and disclosures provided by us and consents provided by you on this Site (collectively, the "Entire Agreement"), constitute the entire agreement between us and neither party has relied on any representations made by the other that are not expressly set forth in the Entire Agreement. If any provision of the Entire Agreement is found by a court of competent jurisdiction to be invalid, illegal or unenforceable it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under shall not affect the validity and enforceability of the rest of these Terms and the remaining provisions will remain in full force and effect, provided that the allocation of risks described herein is given effect to the fullest extent possible. Our failure to act with respect to a breach does not waive our right to act with respect to subsequent or similar breaches, and time is of the essence of the Entire Agreement.
You hereby waive your right to bring any class action lawsuits against Vero Research with respect to any matter. You hereby acknowledge and agree that in the event you believe you have any grounds, howsoever arising, to take action against Vero Research, such action will be commenced by you alone and in your own name.
Notice of Copyright Infringement
Vero Research respects the intellectual property rights of others and requests that you do the same. Anyone who believes that their work has been reproduced in this Site in a way constituting copyright infringement may provide a notice to our Group General Counsel containing the following:
Copyright infringement claims and notices (but not other notices) should be sent to the attention of Group Head of Legal in the following manner:
Further Information
If you have a complaint of any nature, or if you have an issue with the content of any survey, you should contact us at VERO CONSULTING SERVICES LTD., 168 Queen St, Port Perry, ON L9L 1B8, Canada. In particular, you should not contact any of Vero Research’s clients or the sponsors of any survey’s directly, under any circumstances.
Termination of your account
If your membership or your access to this Site is terminated or suspended for any reason, you must not access the Website without our prior written consent.
This Site is hosted by:
VERO CONSULTING SERVICES LTD.
168 Queen St, Port Perry
ON L9L 1B8, Canada
Vero Research is passionate fusion of cloud-based Technology and Market Research that ingenerated the perception of automation into the world of Survey Programming and data processing.
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